⚡ How is the eSIM delivered after purchase?

Delivery is 100% digital, instant, and automated. Within seconds of completing payment:

• Instant On-Screen Display: Your high-resolution QR code and copy-paste manual activation codes appear immediately on your browser confirmation page.
• Automated Email Notification: A complete activation voucher with your QR code image, LPA credentials, official VAT receipt, and step-by-step iOS/Android installation guides is dispatched directly to your email inbox in seconds.

♾️ Does my data really never expire?

Yes! Unlike Airalo or Digicel plans that force a 7, 15, or 30-day cutoff, our Keepgo Pyxis Caribbean packages feature lifetime prepaid validity. Any megabytes or gigabytes you don't use on this trip remain on your eSIM for your next vacation to Grenada or 13 other supported Caribbean islands.

🛫 When should I scan and install the eSIM?

You can scan and install the QR code at home before flying, or while connected to airport Wi-Fi. Important: Keep the line toggled ON, and simply turn Data Roaming ON the moment your flight lands at Maurice Bishop International Airport (GND) or your cruise docks at St. George's port. Your device will automatically latch onto Flow's 4G/LTE towers.

💬 Can I keep my home WhatsApp number active?

Yes, 100%! When activating an eSIM for cellular data, your phone will ask if you want to keep your existing phone number for WhatsApp, iMessage, and FaceTime. Tap "Keep Existing Number". You will be able to message friends, make voice/video calls, and stay in family group chats exactly as you do at home.

📶 Which network will I connect to in Grenada?

Our eSIM connects directly to Flow Grenada (4G/LTE), operated by Cable & Wireless. Flow provides exceptional 4G coverage across St. George's, Grand Anse beach, Lance aux Epines, Grenville, Gouyave, and across the sister islands of Carriacou and Petite Martinique.

💻 Can I use Personal Hotspot (Tethering) for my laptop or tablet?

Yes! Personal hotspot and tethering are completely unlocked. You can share your 4G internet connection with your laptop, iPad, Kindle, or travel companions with zero restrictions.

🔍 How do I verify my phone is compatible?

Two simple checks:

1. EID Test: Dial *#06# on your phone dialer. If a 32-digit EID number is displayed, your phone has built-in digital eSIM hardware.
2. Carrier Unlock: Verify your phone is not locked to a specific telecom contract (AT&T, T-Mobile, Vodafone, etc.).

🚫 What is your refund policy?

Because digital eSIM profiles are generated and dedicated by the telecom carrier immediately upon order completion, all sales are strictly non-refundable once the QR code / ICCID has been issued. We do not provide refunds for device incompatibility, network-locked phones, or itinerary changes. Please view our full Terms & No-Refund Policy for complete details.